Efficiency in all businesses with a large volume of customer interactions, regardless of BtB or BtC, is based on the logic, that adjusting minor details in each short contact leads to major impact when you multiply with the high volume. Dissatisfaction, both from customer expressing their experiences and from the customers that quietly leave their suppliers, have great impact on overall results and planned growth.
On that logic designing an optimal customer experience requires some key structures, competences, and tools to succeed: Concrete valid insights in the many interactions with the customers – both via personal and digital channels – for the use of optimizing your business offerings in general and the customer experience itself.
At Zillion we are experienced in the analysis and implementation in this field. Together with partners we provide best in practise technology build into best practise methods.
Offerings:
Deep structured understanding of the customer experience, the voice of the customer, leads to a more efficient approach and continuous improvement
Intelligent and flexible deployment of service channels leads to a lower number of contacts and shorter handling times
A strong and planned customer experience leads to higher customer loyalty, cross selling, more referrals, higher conversion rates both online and in person
We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.