Centralizing and Developing the Repair Business in Service. Moving from a set of individual repair workshops to a fully Integrated and Coordinated Repair Network. Process mapping, review and alignment of operational and system processes and Price Model and Structures. Data management and Analysis, Reporting and Monitoring improvement, Repair Portfolio definition and development of Online Catalogue for both internal and external customers.
Operations and Service Transformation Program. Defining, Promoting and Managing the execution of a full digitalization roadmap across O&M. Increased data quality and securing data sourcing, developing more consistent and robust reporting and Business Intelligence to feedback the operations.
Developing the Remote Control and Monitoring capabilities. Moving from Reactive Monitoring to Preventive Maintenance, developing data quality, sourcing and analysis and predictive models.
International project Management Merge of the three Remote Operation and Control (ROC) Centers in Europe. Splitting and Moving ROC operations in Latin America to Americas Business Unit. ROC Operative Processes, Customer Experience and Product Portfolio review, alignment and optimization. ROC data quality and development of Service Business Intelligence, defining the foundation to current unified ROCC.
Part of the Executive Management. Transformation of after-sales support department into an Operations Department, gaining greater control on installation, balancing external service providers and concentrating activity in key Service Centers, and started a complete review of the supply and distribution chain, and stock control tools and policies.
2022 - | ZILLION Consulting Group – Associate Partner