Cases
Results you can measure
62 cases across supply chain, operations, sourcing, AI and commercial excellence. The challenge, what we did and what changed. Find the one that looks like yours
11 of 62
+18% customer service productivity worldwide
- +18%
- productivity globally
- -32%
- manually handled sales orders
- -10%
- order errors
10% fewer enquiries and 10% shorter handling time
- -10%
- enquiries in personal channels
- -10%
- handling time per enquiry
79% adoption of a new customer platform from month one
- 85%
- of customers and dealers volunteered
- 79%
- adoption from month one
- 10 min
- freed up per standard order
Direct-to-consumer business model designed and tested
- Tested
- direct-to-consumer business model
First call resolution up from 35% to 90%
- 82% → 98%
- order entry SLA
- 35% → 90%
- first call resolution
- -70%
- track & trace calls
Three new European markets in record time
- 3
- new European markets in record time
A clear decision on direct-to-consumer
The company needed a strategic assessment of whether a direct-to-consumer model was attractive
Customer service lifted with AI-driven coaching
The customer service organisation needed to be modernised and made more efficient across branches and online banking
More sales at a lower cost per sale
A global sales organisation across four continents needed a new strategy, structure and governance
New reseller and key account model anchored in sales
The company wanted stronger commercial execution: a clearer partner and reseller strategy, a structured key account programme for multinational customers, and better alignment between sales and marketing
One coherent customer journey across all touchpoints
The customer experience was fragmented across touchpoints and systems
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