Development of Udbetaling Danmark (2015-2022): Achieved annual savings of DKK 440 million (more than expected) through digitization, automation, simplification, and optimization while maintaining high quality, service, and satisfaction. Additionally, handling several transfers of new business areas from the government and municipalities as well as implemented entirely new schemes (Tidlig Pension and Seniorpension).
Covid-19 Contact Tracing Unit (2020): Established a new temporary virtual business unit (operated for 5 months) within 4 weeks with 700 newly hired employees residing throughout the country contacting citizens every day from early morning to late evening.
New it-landscape for Udbetaling Danmark (2014-2020): Replaced all it-solutions of Udbetaling Danmark (core systems, support, and management systems) without significant impact on citizens, employers, and partners. At the same time, developed and implemented many projects (average annual cost of DKK 100 million). Executed through market dialogue and procurement, ensuring multiple bidders and competitive prices. Total Project Cost (TPC) of DKK 2.1 billion with annual savings of DKK 260 million (33%) alongside TPC repayment.
Realization of Economies of Scale at Udbetaling Danmark (2012-2015): Achieved business case of annual savings of DKK 300 million (33%) by reducing the workforce from 1,500 to 1,000 without layoffs. Driven by best practices and change of culture with unchanged legislation and it-solutions. Simultaneously achieved standardized case handling with high quality and service as well as high satisfaction among employees, partners, and stakeholders.
Establishment of Udbetaling Danmark (2010-2012): Transfer critical welfare benefit services (annual payout of 200 billion DKK) from 98 municipalities to a new authority administered by ATP at 5 different locations around the country, included the construction of 3 new office buildings, all while ensuring secure and stable operations. Established an organization consisting of transferred employees (1,000) and new hires (500) as well as standar-dized processes. Total Project Cost of DKK 413 million plus a high amount related to adjustments of the it-solutions.
2023 – now | Zillion Consulting Group, Assoc. Partner
2018 - 2022 | ATP, Executive Vice President Udbetaling Danmark and Seniorpension
2008 – 2018 | ATP, Senior Vice President
2006 – 2008 | ATP, Vice President
2002 – 2006 | ATP, Head of Department
2000 – 2002 | Tryg Pension, Head of Administration