Competencies
Where Tommy is strongest.
- Customer ExperienceExpert
- Sales OperationsExpert
- Customer Service ExcellenceExpert
- Training and EducationExpert
- Change ManagementExpert
- Multi cultural managementExpert
- Effective leadershipExpert
Clients
DSBBankingDLGSalling GroupSJOLUND GroupBusiness KoldingEffiMat Storage TechnologyCustomer Service GroupTranscom Denmark
Relevant project highlights
- 01Danish national railway operator: Design and implementation of large-scale digitalisation of customer service across personal and digital channels. Consultant
- 02Danish bank: CX and channel strategy based on AI-generated data and analytics. Consultant
- 03Danish bank: New method and leadership skills for continuous, efficient training in customer service and the retail network. Consultant
- 04Danish agricultural cooperative: Analysis and design of a change programme to build one customer service organisation across several locations. Consultant
- 05Danish retail group: Analysis and design of a customer service change programme to improve customer experience and efficiency across technology, processes, competences and culture. Consultant
- 06International manufacturing group: Global growth strategy and implementation with a private equity owner, incl. responsibility for a Chinese factory and sales management. Group CCO
- 07Regional business development organisation: Regional business development, incl. idea, financing and implementation of a start-up investment unit, a 3D printing hub and an entrepreneurship hub. CEO
- 08Storage technology start-up: Venture taken from idea and patent to established international distribution and large accounts. CEO and co-founder
- 09Customer service consultancy: Grew a consultancy specialised in sales and service excellence, delivering numerous projects for leading Danish companies. Founder and CEO
- 10Customer service outsourcing provider: Restructuring of a large third-party customer service organisation across culture, competences, processes and technology. CEO
Career
- 2019 –ZILLION Consulting Group
- 2019 –AS3 Executive. Coach & counselor
- 2018 – 2019SJOLUND Group. CCO
- 2014 – 2018Business Kolding. CEO
- 2011 – 2014EffiMat. CEO & Founder. Venture
- 2004 – 2011Customer Service Group. Founder &. CEO. Consultancy
- 2002 – 2004Transcom. CEO. Turnaround
- 2001 – 2002EMTS. CEO Nordic region. Business Development. Operational synergies
- 2000 – 2001Nextlink.to. Sales & Marketing Director. International partner setup
- 1997 – 1999Siemens Mobile Phones. General Manager Northern Europe
Education
- Executive Management Program, INSEAD
- Graduate Diploma Business Admin. (HD), CBS
- Captain(R) in the Danish Army
Skills
- Languages
- Danish, English, German
- International
- Scandinavia, UK, Germany, US, Middle-east, China
