Jesper Hyche Lyngholm

Jesper Hyche Lyngholm

Associate Partner

Aalborg · hyche@zcg.dk · +45 22 95 05 96

www.linkedin.com/in/jesperhyche/

Operating model, capacity planning and cost-out programmes across healthcare, energy, retail and customer service

Expertise

• Customer ExperienceExpert
• Customer Service ExcellenceExpert
• Change ManagementExpert
• Supply chain strategySubstantial experience
• Sales & Operations PlanningSubstantial experience
• Process design and transformationExpert
• Project ManagementExpert
• AI and data enablementSome experience
• Layout & LEANSome experience
• Target operating ModelExpert
• Performance managementSubstantial experience
• Strategy developmentExpert
• Strategy ReviewExpert
• Coorporate StrategyExpert
• Strategy executionExpert

Selected projects

• Danish energy and telecom group: End-to-end review of customer service incentive models across business units, establishing common principles and a harmonised framework. Common incentive framework agreed. Program manager
• Danish company: Implementation of an integrated Salesforce CRM platform to strengthen sales governance and resource allocation, including digitalisation of HR, time registration and capacity planning. Program manager
• Danish energy utility: Analysis and redesign of customer service, collections and administrative processes to raise service levels and reduce cost-to-serve. 20% cost reduction. Program manager
• Danish healthcare region: End-to-end supply chain strategy for hospital consumables, ensuring supply security, resilience and optimised inventory levels. More robust supply chain and improved inventory management. Program lead
• Danish university hospital: Data-driven capacity planning framework for the emergency department, using forecasting and resource management to improve staffing, patient flow and service levels. Improved capacity utilisation. Program manager
• Danish software company: Business transformation of R&D, sales, service and support processes, combined with implementation of workforce management. 15% cost reduction and improved quality. Project lead
• Nordic consumer electronics retailer: Strategic review of the retail setup, focusing on supply chain optimisation and store organisation across the chain. 10% inventory reduction. Project lead
• Danish pilotage service: Strategic analysis based on Playing to Win, design and implementation of corporate strategy and target operating model, and delivery of critical strategic projects. New corporate strategy, PMO and improved safety
• International rail systems manufacturer: Stabilisation of the order management function, leadership of a critical-path SAP S/4HANA upgrade, and design and implementation of S&OP processes. 8% inventory reduction and improved cash flow
• Danish university hospital: Cost-out analysis focusing on capacity planning and operating theatre scheduling. Identified 15% improvement in theatre capacity utilisation
• Danish customer service outsourcing provider: Led the response to one of Denmark's largest customer service outsourcing tenders. Contract won
• Global renewable energy company: Implementation of performance management for asset projects at management levels 1–2
• Danish energy and telecom group: Potential analysis and plan for integrating the customer service functions of energy, telecom and digital business units into one organisation, including operating model design and critical projects. Identified up to 35% cost reduction, improved quality and more than doubled sales
• Nordic streaming and media company: Customer service potential and cost-out analysis, followed by sourcing and implementation of a new supplier. 40% savings identified and realised through the new contract
• Danish healthcare region: EU-funded project designing a new operating model for safe nurse staffing at a large Danish hospital, built on a solid data foundation to balance nursing capacity and competence. New target operating model for implementation in the coming years
• Danish national health authority: Support in establishing the national COVID-19 contact tracing organisation, including design of planning and performance management. New target operating model and substantial scaling of contact tracing capacity
• Danish healthcare region: Design and operation of a management model for procurement and inventory management of critical medical supplies in the early, highly volatile phase of the COVID-19 pandemic. Critical inventories secured
• Danish healthcare region: Data-based capacity planning and workforce management models across cardiothoracic surgery, the heart centre and the emergency department. Improved utilisation in cardiothoracic surgery
• Danish health and beauty retail chain: Cost-out analysis and programme for all Danish stores, including an internal organisation to drive continuous improvement. 5% cost reduction, improved inventory and quality. Track lead, workforce management
• Danish national crisis organisation: Reporting and forecasting for national supply and procurement planning of protective equipment across all regions and municipalities during the early COVID-19 pandemic. Control of inventory, sourcing and utilisation of protective equipment
• Danish government agency: Process analysis and potential assessment of the patient complaints process, including performance assessment and process mining of inefficiencies and variance, plus design and implementation of workforce management and supplier management for medical experts. Improved processes and cost-out
• Danish municipality: Capacity analysis of two municipal centres for mental health and occupational health, identifying bottlenecks and developing models for capacity and task planning. Improved capacity utilisation and levelling
• International design retail chain: Process and cost-out analysis, optimisation programme and redesign of design, procurement and supply chain processes, alongside PLM implementation and ERP upgrade. Improved and digitalised sourcing processes
• Danish lifestyle and interior brand: Process and cost-out analysis, optimisation programme and redesign of procurement and supply chain processes. Improved sourcing process and 30% shorter lead time
• Danish regional fibre broadband provider: Redesign of planning and portfolio management for fibre roll-out, integrating sales, planning and network expansion with capacity management in one process. New fibre roll-out process
• International building products manufacturer: Cost-out analysis of garage door production, process redesign and Lean implementation for continuous improvement. 12% inventory reduction and improved delivery quality

Career

• 2026 –ZILLION Consulting Group
• 2022 – 2026PwC Consulting, Partner Operations Strategy
• 2019 – 2022PwC Consulting, Director Operations Consulting
• 2014 – 20194Improve Consulting Group, Senior Consultant
• 2011 – 2014PFA, Director Administration WFM, Economy, DWH
• 2010 – 2011Lyngholm Advisory , Independent Consultant
• 2006 – 2010Telenor, Director Customer Service, WFM, BPM, Economy, Training
• 2001 – 2006Telenor, IT Management
• 1998 – 2001Martin Manufacturing, PTA
• 1997 – 1998Sonofon, DWH development

Education

• MSC Engineering - Manufacturing Technology, Aalborg University
• EMBA – Master Manufacturing of Technology, Aalborg University
• Strategic Board Room, Board Governance

Skills

• LanguagesDanish, English
• InternationalScandinavia, UK, Germany,

ZILLION Consulting Group · zcg.dk · contact@zcg.dk