Knowledge Mngt. & Digital Customer Service Archives

Responza

Responza is a unique Scandinavian software company specialized in knowledge management enabling world class customer service and sales. With Responza the knowledge of the organization is structured, maintained and made available for agents providing personal service/sales or for digital service solutions as e.g. chatbots and interactive FAQs.

The customer base counts internal as external service units in mid-size to large organizations in BtC or BtB.

Winston Churchill: “Let our advance worrying become advance thinking and planning” John Wooden: “Do not let what you cannot do interfere with what you can do” Bill Copeland: “The trouble with not having a goal is that you can spend your life running up and down the field and never score.” Robert Collier: “Success is the sum of small efforts – repeated day in and day out.” Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” Gandhi: "Be The Change You Want To See In The World” Franklin D. Roosevelt: “The only limit to our realization of tomorrow will be our doubts of today” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Henry Ford: “If you always do what you always did, you’ll always get what you’ve always got.” W. Edwards Deming: “Without data, you’re just another person with an opinion” Mark Hurd: "AI and its offshoot, machine learning, will be a foundational tool for creating social good as well as business success" Dwight D. Eisenhower: “Planning is everything. the plan is nothing” Winston Churchill: “Let our advance worrying become advance thinking and planning” Johann Wolfgang Von Goethe: “Knowing is not enough; we must apply. Wishing is not enough; we must do” Steve Jobs: “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Dave Waters: “Deep learning will revolutionize supply chain automation” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Bruce Schneier: "The internet is no longer a web that we connect to. Instead, it’s a computerized, networked, and interconnected world that we live in. This is the future, and what we’re calling the Internet of Things" Stephen Hawking: “Intelligence is the ability to adapt to change” Franklin D. Roosevelt: “The only limit to our realization of tomorrow will be our doubts of today” Aristotle: “We are what we repeatedly do. Excellence then, is not an act, but a habit” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" John Wooden: “Do not let what you cannot do interfere with what you can do” Winston Churchill: “Let our advance worrying become advance thinking and planning” Henry Ford: “If you think of standardization as the best that you know today, but which is to be improved tomorrow; you get somewhere” Albert Einstein: “A person who never made a mistake never tried anything new” Henry Ford: “If you always do what you always did, you’ll always get what you’ve always got.” Jack Welch: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others” Franklin D. Roosevelt: “The only limit to our realization of tomorrow will be our doubts of today” Henry Ford: “If you always do what you always did, you’ll always get what you’ve always got.” Johann Wolfgang Von Goethe: “Knowing is not enough; we must apply. Wishing is not enough; we must do” John Wooden: “Do not let what you cannot do interfere with what you can do” Morihei Ueshiba: "Life Is Growth. If We Stop Growing, Technically And Spiritually, We Are As Good As Dead" Bill Gates: “We all need people who will give us feedback. That’s how we improve” Aristotle: “We are what we repeatedly do. Excellence then, is not an act, but a habit” Bob Parsons: “Anything that is measured and watched, improves” Jeff Bezos: “Your brand is what people say about you when you’re not in the room” Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” Bill Copeland: “The trouble with not having a goal is that you can spend your life running up and down the field and never score.” Marissa Mayer: “Geeks are people who love something so much that all the details matter” Marissa Mayer: “Geeks are people who love something so much that all the details matter” Mark Hurd: "AI and its offshoot, machine learning, will be a foundational tool for creating social good as well as business success" Johann Wolfgang Von Goethe: “Knowing is not enough; we must apply. Wishing is not enough; we must do” Steve Jobs: “Innovation is saying no to a thousand things” Henry Ford: “If you always do what you always did, you’ll always get what you’ve always got.”