Knowledge Mngt. & Digital Customer Service Archives

Responza

Responza is a unique Scandinavian software company specialized in knowledge management enabling world class customer service and sales. With Responza the knowledge of the organization is structured, maintained and made available for agents providing personal service/sales or for digital service solutions as e.g. chatbots and interactive FAQs.

The customer base counts internal as external service units in mid-size to large organizations in BtC or BtB.

Benjamin Franklin: “Well done is better than well said” Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” W. Edwards Deming: “Without data, you’re just another person with an opinion” Jeff Bezos: “Your brand is what people say about you when you’re not in the room” Henry Ford: “If you think of standardization as the best that you know today, but which is to be improved tomorrow; you get somewhere” Winston Churchill: “Let our advance worrying become advance thinking and planning” Winston Churchill: “Let our advance worrying become advance thinking and planning” Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” Gandhi: "Be The Change You Want To See In The World” Jack Welch: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others” Bill Gates: “We all need people who will give us feedback. That’s how we improve” Bill Gates: “We all need people who will give us feedback. That’s how we improve” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Sam Walton: “The goal as a company is to have customer service that is not just the best but legendary” Wade Boggs: “A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst, and it sparks extraordinary results” Marissa Mayer: “Geeks are people who love something so much that all the details matter” W. Edwards Deming: “Without data, you’re just another person with an opinion” Sam Walton: “The goal as a company is to have customer service that is not just the best but legendary” Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Johann Wolfgang Von Goethe: “Knowing is not enough; we must apply. Wishing is not enough; we must do” Leo Tolstoy: “Everyone thinks of changing the world, but no one thinks of changing himself” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Benjamin Franklin: “Well done is better than well said” Taiichi Ohno: “Standards should not be forced down from above but rather set by the production workers themselves” Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” Benjamin Franklin: “Well done is better than well said” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Mahatma Gandhi: “Happiness is when what you think, what you say, and what you do is in harmony” Mahatma Gandhi: “Happiness is when what you think, what you say, and what you do is in harmony” Socrates: “The secret of change is to focus all your energy, not on fighting the old, but on building the new” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Socrates: “The secret of change is to focus all your energy, not on fighting the old, but on building the new” Theo Gold: “You cannot become stronger without resistance” Dwight D. Eisenhower: “Planning is everything. the plan is nothing” Bill Gates: “We all need people who will give us feedback. That’s how we improve” Leo Tolstoy: “Everyone thinks of changing the world, but no one thinks of changing himself” Jeff Bezos: “Your brand is what people say about you when you’re not in the room” Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Bruce Schneier: "The internet is no longer a web that we connect to. Instead, it’s a computerized, networked, and interconnected world that we live in. This is the future, and what we’re calling the Internet of Things" Stephen Covey: “The key is not to prioritize what’s on your schedule, but to schedule your priorities” Bruce Schneier: "The internet is no longer a web that we connect to. Instead, it’s a computerized, networked, and interconnected world that we live in. This is the future, and what we’re calling the Internet of Things"