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Optimizing customer service and sales – with the use of AI and Analytics

Posted on May 17, 2021May 19, 2021 by admin

Whitepaper: Optimizing customer service and sales – with the use of AI and Analytics

Partner at ZILLION Consulting Group, Tommy Langhoff is co-authoring this interesting whitepaper on how to optimize your customer service and sales by using AI and analytics in practise.

The whitepaper is in Danish language.

Mark Hurd: "AI and its offshoot, machine learning, will be a foundational tool for creating social good as well as business success" Peter Drucker: “Accept the fact that we will have to treat almost anybody as a volunteer” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Stephen Covey: “The key is not to prioritize what’s on your schedule, but to schedule your priorities” Jeff Daly: "Two monologues do not make a dialogue" Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Albert Einstein: “A person who never made a mistake never tried anything new” Albert Einstein: “A person who never made a mistake never tried anything new” Marissa Mayer: “Geeks are people who love something so much that all the details matter” Jeff Daly: "Two monologues do not make a dialogue" Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” John Wooden: “Do not let what you cannot do interfere with what you can do” Wade Boggs: “A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst, and it sparks extraordinary results” Bob Parsons: “Anything that is measured and watched, improves” Peter Drucker: “Accept the fact that we will have to treat almost anybody as a volunteer” Albert Einstein: “A person who never made a mistake never tried anything new” Mark Hurd: "AI and its offshoot, machine learning, will be a foundational tool for creating social good as well as business success" W. Edwards Deming: “Without data, you’re just another person with an opinion” Franklin D. Roosevelt: “The only limit to our realization of tomorrow will be our doubts of today” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Peter Drucker: “Accept the fact that we will have to treat almost anybody as a volunteer” Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Steve Jobs: “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do” Theo Gold: “You cannot become stronger without resistance” Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Theo Gold: “You cannot become stronger without resistance” Dave Waters: “Deep learning will revolutionize supply chain automation” W. Edwards Deming: “Without data, you’re just another person with an opinion” Leo Tolstoy: “Everyone thinks of changing the world, but no one thinks of changing himself” Sam Walton: “The goal as a company is to have customer service that is not just the best but legendary” Taiichi Ohno: “Standards should not be forced down from above but rather set by the production workers themselves” Fujio Cho: “We get brilliant results from average people managing brilliant processes – while our competitors get average or worse results from brilliant people managing broken processes” Mahatma Gandhi: “Happiness is when what you think, what you say, and what you do is in harmony” Bruce Schneier: "The internet is no longer a web that we connect to. Instead, it’s a computerized, networked, and interconnected world that we live in. This is the future, and what we’re calling the Internet of Things" Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Fujio Cho: “We get brilliant results from average people managing brilliant processes – while our competitors get average or worse results from brilliant people managing broken processes” Leo Tolstoy: “Everyone thinks of changing the world, but no one thinks of changing himself” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Winston Churchill: “Let our advance worrying become advance thinking and planning” Jeff Bezos: “Your brand is what people say about you when you’re not in the room” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Edewede Oriwoh: "The Internet of Things is not a concept; it is a network, the true technology-enabled network of all networks" Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” Franklin D. Roosevelt: “The only limit to our realization of tomorrow will be our doubts of today” Marissa Mayer: “Geeks are people who love something so much that all the details matter” W. Edwards Deming: “Without data, you’re just another person with an opinion”