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Optimizing customer service and sales – with the use of AI and Analytics

Posted on May 17, 2021May 19, 2021 by admin

Whitepaper: Optimizing customer service and sales – with the use of AI and Analytics

Partner at ZILLION Consulting Group, Tommy Langhoff is co-authoring this interesting whitepaper on how to optimize your customer service and sales by using AI and analytics in practise.

The whitepaper is in Danish language.

Fujio Cho: “We get brilliant results from average people managing brilliant processes – while our competitors get average or worse results from brilliant people managing broken processes” Marissa Mayer: “Geeks are people who love something so much that all the details matter” Buddha: “The mind is everything. What you think you become” Robert Collier: “Success is the sum of small efforts – repeated day in and day out.” Jack Welch: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others” Edewede Oriwoh: "The Internet of Things is not a concept; it is a network, the true technology-enabled network of all networks" Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” Warren Buffett: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” Steve Jobs: “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do” John Wooden: “Do not let what you cannot do interfere with what you can do” Jeff Bezos: “Your brand is what people say about you when you’re not in the room” Wade Boggs: “A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst, and it sparks extraordinary results” Jeff Daly: "Two monologues do not make a dialogue" George Halas: “Nobody who ever gave his best, regretted it” Theo Gold: “You cannot become stronger without resistance” Dwight D. Eisenhower: “Planning is everything. the plan is nothing” W. Edwards Deming: “Without data, you’re just another person with an opinion” Morihei Ueshiba: "Life Is Growth. If We Stop Growing, Technically And Spiritually, We Are As Good As Dead" Henry Ford: “If you always do what you always did, you’ll always get what you’ve always got.” Steve Jobs: “Innovation is saying no to a thousand things” Buddha: “The mind is everything. What you think you become” Wade Boggs: “A positive attitude causes a chain reaction of positive thoughts, events, and outcomes. It is a catalyst, and it sparks extraordinary results” Bill Gates: “We all need people who will give us feedback. That’s how we improve” Theo Gold: “You cannot become stronger without resistance” Taiichi Ohno: “Standards should not be forced down from above but rather set by the production workers themselves” Morihei Ueshiba: "Life Is Growth. If We Stop Growing, Technically And Spiritually, We Are As Good As Dead" Taiichi Ohno: “Standards should not be forced down from above but rather set by the production workers themselves” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Socrates: “The secret of change is to focus all your energy, not on fighting the old, but on building the new” Jack Welch: “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others” Peter Drucker: “Accept the fact that we will have to treat almost anybody as a volunteer” Henry Ford: “Coming together is the beginning, staying together is progress, and working together is success” Caterina Fake: “So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard” George Halas: “Nobody who ever gave his best, regretted it” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Tom Peters: “The Marketplace is so demanding that we burn the policy manuals and knock off the incessant memo writing; there’s just no time. It also demands we empower everyone to constantly take initiatives. It turns out stories are a – if not the – leadership answer to both issues” Mahatma Gandhi: “Happiness is when what you think, what you say, and what you do is in harmony” Winston Churchill: “Let our advance worrying become advance thinking and planning” Benjamin Franklin: “Well done is better than well said” Johann Wolfgang Von Goethe: “Knowing is not enough; we must apply. Wishing is not enough; we must do” Henry Ford: “If you think of standardization as the best that you know today, but which is to be improved tomorrow; you get somewhere” Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Dale Carnegie: "If you want to be a good conversationalist, be a good listener. To be interesting, be interested" Charles Darwin: “It’s not the strongest of the species that survives, nor the most intelligent, but the ones most responsive to change” Bob Parsons: “Anything that is measured and watched, improves” Winston Churchill: “Let our advance worrying become advance thinking and planning”