Whitepaper: Optimizing customer service and sales – with the use of AI and Analytics
Partner at ZILLION Consulting Group, Tommy Langhoff is co-authoring this interesting whitepaper on how to optimize your customer service and sales by using AI and analytics in practise.
The whitepaper is in Danish language.
Digital transformation – 10 evner din organisation skal mestre og 3 som du har brug for gennemgår, hvordan virksomheder og organisationer øger deres digitale modenhed og organiserer sig, så de ubesværet kan anvende teknologierne til både at optimere det bestående og skabe radikalt nyt.
An international bestseller with over five million copies in print, The Power of Positive Thinking has helped men and women around the world to achieve fulfillment in their lives through Dr. Norman Vincent Peale’s powerful message of faith and inspiration.
In this phenomenal bestseller, “written with the sole objective of helping the reader achieve a happy, satisfying, and worthwhile life,” Dr. Peale demonstrates the power of faith in action. With the practical techniques outlined in this book, you can energize your life—and give yourself the initiative needed to carry out your ambitions and hopes
An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.
Every day thousands of uninspired employees trudge to work – often dooming their companies to failure with their lack of enthusiasm.
Drawing on over 20 years’ experience of working with hundreds of corporations across the US – including America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft – Blanchard reveals a sure-fire strategy for boosting employee enthusiasm, productivity and performance.
Gung Ho! presents a simple system for inspiring employees. Based on three core ideas: work must be seen as important, workers must be put in control of their own production and managers must cheer their workers on – it is a method that all employees and managers can easily implement and which has already been adopted by such major corporations as K-Mart.
In the tradition of his CBA bestseller The 21 Irrefutable laws of Leadership and his sell-out seminars, author John C. Maxwell now provides a concise, accessible leadership book that helps readers become more effective leaders from the inside out. Daily readings highlight twenty-one essential leadership qualities and include “Reflecting On It” and “Bringing It Home” sections which help readers integrate and apply each day’s material.
When your job hinges on how well you talk to people, you learn a lot about how to have conversations — and that most of us don’t converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening. In this insightful talk, she shares 10 useful rules for having better conversations. “Go out, talk to people, listen to people,” she says. “And, most importantly, be prepared to be amazed.”
Daniel Kahneman giver os i At tænke – hurtigt og langsomt et unikt indblik i den menneskelige bevidsthed og i de to systemer, som driver den måde, vi tænker på: System 1 er hurtigt, intuitivt og følelsesdrevet; System 2 er langsomt, rationelt og logisk. Ved at trække på erfaringerne fra eksperimenter foretaget gennem et helt liv afslører Daniel Kahneman, hvornår vi kan stole på den hurtige tænknings intuition, og hvordan vi kan drage fordel af den langsomme tænkning. Han giver praktisk og oplysende indsigt i, hvordan valg træffes i både vores professionelle og private liv – og hvordan vi kan bruge forskellige teknikker som værn mod de mentale faldgruber, der ofte skaffer os i vanskeligheder. At tænke – hurtigt og langsomt vil for altid forandre den måde, du oplever verden og træffer beslutninger på.
“Eat, Pray, Love” author Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses — and shares the radical idea that, instead of the rare person “being” a genius, all of us “have” a genius. It’s a funny, personal and surprisingly moving talk.
Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow’s enterprises. If your organization needs to adapt to harsh new realities, but you don’t yet have a strategy that will get you out in front of your competitors, you need Business Model Generation.
Co-created by 470 “Business Model Canvas” practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powerful strategic ideas and tools, and makes them easy to implement in your organization. It explains the most common Business Model patterns, based on concepts from leading business thinkers, and helps you reinterpret them for your own context. You will learn how to systematically understand, design, and implement a game-changing business model–or analyze and renovate an old one. Along the way, you’ll understand at a much deeper level your customers, distribution channels, partners, revenue streams, costs, and your core value proposition.
Business Model Generation features practical innovation techniques used today by leading consultants and companies worldwide, including 3M, Ericsson, Capgemini, Deloitte, and others. Designed for doers, it is for those ready to abandon outmoded thinking and embrace new models of value creation: for executives, consultants, entrepreneurs, and leaders of all organizations. If you’re ready to change the rules, you belong to “the business model generation!”
Tim Urban knows that procrastination doesn’t make sense, but he’s never been able to shake his habit of waiting until the last minute to get things done. In this hilarious and insightful talk, Urban takes us on a journey through YouTube binges, Wikipedia rabbit holes and bouts of staring out the window — and encourages us to think harder about what we’re really procrastinating on, before we run out of time.